Metrics & monitoring

A checklist for establishing routine monitoring and assessment metrics of your contact tracing program


1. Process indicators

2. Outcome indicators


  • By tracking noncompliance rates and reasons, health departments can address challenges and improve compliance.

  • Data collection should not have a negative impact on cases or contacts in isolation or quarantine. Their personal information should not be disseminated or published, except when imperative for public health purposes. This privacy also helps avoid stigmatizing individuals or groups.

3. Quality improvement and quality assurance indicators

4. Equity considerations in reporting

5. Dashboard

6. Targets

Implementation tools

LIVING DOCUMENT This playbook is a dynamic, “living” document. Global knowledge pertaining to COVID-19 is rapidly evolving. Feedback and suggestions can be sent to

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